You have a few options if you can not print your visa:

1. You can retrieve your visa on our website and try printing the visa from there: LOGIN here.

2. Contact our customer representers via Online Chat or Email or Phone +1.302.404.3828,  they will resend the document in a different format that will be compatible with your computer and printer.

3. Make sure you have Adobe installed in their computers  -

4. Use a web browser to open the PDF file we sent you.
We recommend going to, create an account and follow the instructions to save the pdf in a different format.