If you applied on our site then you can LOGIN to your online account generated automatically for you after applying for your Turkey Visa online (See confirmation email example)
All you need to do is click on the link in your confirmation email in order to setup a password OR if needed you may also reset your passport here: login/forgot_password
*** NOTE - We migrated to a new visa processing system as of April 1st, 2015. If you would like to retrieve a visa that was processed with us prior to this date, please click here: help.turkishvisa.com/support/home to open a ticket and request the visa or chat with us online for faster results.
If you applied for your Turkey e-visa at the government website, please visit that site directly to retrieve your visa.